Refund and cancellation policy

Our promise

If a kit is not right for your family, email us within of your purchase and we will give you a full refund. You do not need to give a reason.

How to ask for a refund

1. Email hello@joyfulscreentime.com within of your purchase.
2. Use the email address you used to buy the kit, or tell us that address.
3. Tell us which kit you bought.

We reply within 2 business days and confirm when your refund has been processed.

When your money arrives

Cancellations

Our kits are digital and are delivered right after payment, so an order cannot be canceled once it is placed. Instead, you can ask for a full refund within , as explained above.

Charged twice or charged by mistake?

If you were charged twice for the same order, or a payment went through by mistake, email us. We will refund the extra payment in full, even after .

After

We cannot offer refunds after , except for duplicate or mistaken payments. If there is a problem with your files, such as a broken link or a file that will not open, we will always help you fix it.

Fair use

We may decline repeated refund requests from the same person. This does not affect any rights you have under the consumer laws of the country where you live.